The problems we solve
Fragmented service
Customers scattered across WhatsApp, marketplaces, web and email — with no single view of the conversation.
Overloaded teams
Support agents drowning in repetitive questions while complex cases wait.
Generic bots
Rule-based chatbots that frustrate customers and resolve nothing, because they can't see your business data.
How the automation works
- Every channel (WhatsApp, marketplace, web, email) flows into a single conversational layer
- AI agents classify the request and answer with live data from your CRM, orders and catalog
- Policies and guardrails define what the AI may do on its own — and what needs a human
- Human operators see full context when they take over, and can supervise in real time
- Every conversation is tracked, measured and fed back to improve quality
Results you can measure
- Higher percentage of conversations resolved without a human
- Lower first response time — seconds instead of hours
- Fewer manual hours spent reviewing and copying information
- Consistent answers in your brand voice, 24/7
- Real-time metrics: volume, resolution rate, escalation rate, satisfaction
Products for this use case
Automate your customer service
Talk to Develo about automating your customer service with AI. We'll analyze your conversation volume and design the automation with you.
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