What the AI automates
- Product questions: specs, compatibility, warranty, contents of the package
- Shipping questions: times, costs, carrier, pickup points
- Order status and tracking, straight from your operations data
- Returns and refund policy, answered consistently and compliantly
- Pre-sale recommendations and cross-selling from your catalog
- After-sale follow-ups that reduce disputes and improve your rating
How it works
Mercado Libre (buyer messages)
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Develo AI Layer
├── Catalog sync (products, stock, prices)
├── Orders & logistics data
└── Policies & brand tone
↓
AI Agent (Amazon Bedrock) answers in natural language
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Escalation to human sellers (with full context)Business impact
- Faster response times — a key factor in marketplace ranking and buyer trust
- More questions answered with zero manual effort
- Fewer disputes and better seller reputation
- Consistent information, even when your catalog changes daily
- Your team focuses on exceptions and high-value customers
Related
Automate your Mercado Libre messages
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