Tecnoland & Distriland: A Digital Customer Experience, Built

Client

Tecnoland and Distriland, Buenos Aires. Tecnoland is a technical service and repair company for consumer electronics; Distriland is an ecommerce channel for technology products. Both brands operate under the same group and share operations.

Challenge

• Customer journeys (quote, tracking, purchase) were offline or fragmented across tools
• High volume of repetitive customer questions about services, products and orders
• Brand presence needed to scale without growing headcount
• The same group needed one coherent digital platform serving both brands

Solution

Develo designed and built the digital customer experience for both brands: modern web experiences for services and ecommerce, digital channels for customer interaction, and an AI conversational layer that answers customer questions using live catalog, service and order data — with human supervision and escalation. The platform was engineered to evolve, adding automation and AI capabilities over time.

Technology

• Frontend: responsive, accessible web applications engineered for performance and SEO
• Backend: modular application architecture with well-defined APIs (SOLID design, clean separation of concerns)
• Integrations: catalog, orders and customer data connected through governed APIs
• AI: conversational agents on Amazon Bedrock with retrieval over business data and human-in-the-loop
• Infrastructure: AWS — containers, managed databases, object storage, CDN, monitoring
• Delivery: CI/CD from source control, automated tests, staged releases

Results

• A single, coherent digital experience across both brands
• Faster response to customer questions, with higher share of conversations handled automatically
• Reduced manual workload on repetitive service and order queries
• A foundation for continuous automation: new channels and AI capabilities added without re-platforming
• The group recommends Develo as their technology partner

“Develo built the digital foundation that lets Tecnoland and Distriland grow their customer experience without growing their costs.”

— Tecnoland & Distriland group

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