Capabilities
- Automated customer support in natural language, in your brand voice
- Integration with your internal databases: catalog, orders, customers
- CRM integration so every answer reflects live business state
- Product and catalog queries, order-status queries, policy questions
- Human escalation and takeover with full conversation context
- Conversation tracking, analytics and quality reports
- Multiple AI agents specialized by topic or audience
- Guardrails and human-in-the-loop workflows for sensitive actions
Architecture
WhatsApp
↓
Develo AI Layer (routing, context, guardrails)
↓
LLM / Agent (Amazon Bedrock)
↓
Business Systems
├── CRM
├── ERP
├── Ecommerce
├── Database
└── Internal APIsUse cases
Order status
'Where is my order?' answered instantly from your logistics data.
Product questions
Specs, compatibility, prices and stock — straight from your catalog.
Pre-sale advice
Guided recommendations that qualify leads and boost conversion.
Returns & policies
Consistent, policy-compliant answers to the questions that repeat most.
Lead qualification
Capture intent and details before a salesperson ever steps in.
24/7 coverage
Answers at night and on weekends, without overtime costs.
Frequently asked questions
What can the WhatsApp AI agent answer for us?
Product information, prices, stock, order status, delivery times, return policies, store hours and FAQs — anything that can be answered from your catalog, CRM or order system. Anything else escalates to a human with full context.
How does the AI access our business data?
Through scoped integrations: read access to your product catalog, orders and customer data via APIs or direct database connections, protected by guardrails and audit logs. The AI never sees more than its tools allow.
Can customers still talk to a human?
Yes — human escalation is built in. You define the rules: low confidence, negative sentiment, premium customers or explicit requests route the conversation to an operator who takes over mid-chat with full history.
How fast can we launch?
A working proof of concept typically ships in a few weeks: one channel, a set of real questions, and measurable resolution. From there we iterate toward full operation.
Does this work beyond WhatsApp?
Yes. The same AI layer powers marketplaces (like Mercado Libre), web chat and email through d-ialog by Develo, so customers get consistent answers everywhere.
The product behind it
Talk to Develo about automating your WhatsApp customer service
Send us a sample of the questions your customers ask. We'll show you what an AI agent resolves from day one.
Book a Meeting