Why multi-agent?
A single agent with 40 tools is a brittle agent: prompts collide, permissions blur, quality drops. Multi-agent orchestration splits responsibility — a support agent sees only support tools, a billing agent only billing data — while a supervisor routes work, enforces policies and escalates to humans.
Capabilities
- Supervisor pattern: a coordinating agent decomposes goals and delegates
- Specialized agents with scoped tool access and dedicated guardrails
- Shared, persistent context so agents collaborate instead of repeating
- MCP-based tool registry: any system becomes a governed tool for any agent
- Human approval checkpoints for high-stakes actions
- Observability console: per-agent traces, costs, success and escalation rates
- Evaluation suites per agent, run on every change
Reference architecture
Goal / conversation
↓
Supervisor agent (routing, policy, escalation)
├── Support agent → CRM, orders tools
├── Billing agent → ERP, invoices tools
├── Ops agent → logistics, catalog tools
└── Human operators (approval & takeover)
Shared context store · MCP tool registry · observabilityUse cases
Customer operations
Support, billing and logistics agents working one conversation.
Learn more →Internal copilots
Teams of agents that run multi-step operational workflows.
Complex back-office automation
Invoice reconciliation, exception handling, reporting.
Research & analysis agents
Specialized agents that gather, verify and summarize.
Related
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Tell us the workflow you want to automate and we'll propose the agent topology and a PoC plan.
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